iOS4

Since my iPhone 3G has been terrible anyway I figured there was no harm in updating to the latest OS, iOS4 when it came out on Monday. After the (long) upgrade, it completely hung and was non-responsive. I did a hard reset to reboot it (power off wasn't working) and it came back up and has been running since. Its not more or less responsive than the prior OS version so I didn't lose ground with the upgrade. The iPhone 3G with OS 3 or iOS4 remains a terrible device due to the sluggishness of it.

Meanwhile, I found a little (very little) value in iOS4. The only thing that has been useful to me has been the folders and I could have lived without them. Other things I could make use of in the (limited) iPhone 3G implementation of iOS4, like the unified mailbox, I don't want or need. I don't use a unified mailbox at my desk and like to keep my context in work or in personal stuff and not mix those two contexts. 

Other things I got on the 3G but find useless:

* 5x digital zoom - the camera on the iPhone 3G is terrible, so adding zoom to that is silly.

* iBooks/PDF/Games - since the phone is so slow these are useless.

And even if they had delivered multi-tasking in the 3G, I assume it would have been terrible on the 3G due to the overall sluggishness of the phone. 

Since the iPod piece of the phone is a major asset to me (and a piece that actually does work well even on my 3G except for the odd outages during bluetooth streaming) and the fact that all other phones have poor support for multimedia i'm left thinking about upgrading to iPhone 4 now (once the lines/noise settles) or holding off until the fall hoping Verizon gets lucky. We'll see how patient I am :)

iPhone 4, any competition out there?

There's lots of buzz about how the various phones and carriers match up to Apple's new iPhone 4. The real issue is perhaps something other than the number of pixels, screen size, battery life, weight, or even carrier and coverage, I think they're missing something fundamental which is where I get stuck on the decision. Usability. Products are about ease of use, especially a multi-function live-with-it sort of device like a smart phone. On the phone itself Apple has shown a lot of polish in the software (we well as some silly mistakes, late deliveries etc) that is still lacking, even on the latest droid based phones like the HTC Incredible.

But, when it comes to a smart phone, it also comes down to getting your content on and off the phone and surprisingly the reviews are all skipping this topic . Email, calendar and contacts are a place to look to start (and even there I worry for non-iPhones). But what about music, movies, pictures, audiobooks, e-books? How well does the phone connect with your desktop and take care of all this for you? As far as I can tell without iTunes this is all a huge mess regardless of what phone you have. And Apple has effectively blocked non-iPhones from connecting to iTunes. 

Specifically for the hot HTC phones their documentation says this:

"HTC Sync is not compatible with Macintosh computers. While you will be unable to use HTC Sync to synchronize your PIM information, you can transfer files such as music, movies, photos, etc. to your DROID ERIS by HTC by mounting the device as a disk drive."

So I have to manually manage my multi-media? What about remembering playback positions in audiobooks? Rating changes on my music? Automatic syncing of unwatched movies/shows? We're supposed to give that all up?

Can anyone really stand up and say that life without iTunes is easy and things just work, and then describe how? Then try doing that for an OSX-based desktop environment. I'm sure there are techno-geek ways to solve the challenges, but for someone who wants it to just work, is there a way? So far my research says no.

iPhone 4

So the new iPhone 4 was announced. It's an impressive phone. Unfortunately the big news was the video chat. Since nobody else in my family is crazy enough to go to AT&T (including my wife), and many of my friends are too poor to pay for the expensive smart phone plans, few I would talk to could take advantage of this. Now, if the phone was distributed on more carriers, then there'd be a better chance of using this new functionality, but, sadly, Apple didn't announce anything with Verizon.

One option i've been thinking about is picking up someone's 3GS (after they upgrade to the 4 since I wouldn't want to pay $99 to end up with a 2 year contract renewal). Apple has a good 3GS vs 4 comparison here. That choice gets me a reportedly more-stable phone than the 3G, multi-tasking on the new iOS4, a much better camera (but without flash), video recording (but not HD). Essentially its a very good upgrade from my current 3G phone. With people upgrading perhaps I can get a 3GS for free/cheap without renewing my contract. That buys more time until something more appealing comes along.

Of course, there's always the need to have the latest and greatest NOW. Perhaps some time with the 3GS on AT&T will make me hate AT&T less and i'll be ready to lock in for longer.

AT&T and new data plans

At first I was pretty upset about the new AT&T data plans thinking it was going to really cost me a lot more, but my current unlimited data plan is $30. The new data plans are $25 for 2GB/month and $15 for 200MB/month. AT&T reports 98% of people are <200MB/month. I went back over the last 2 years of bills and there was only 1 month where I crossed over 200MB (hit 300MB that month). Looks like if you cross over you can buy another 200MB for $15 which would put you up to the cost of the current plan. So it doesn't look to me like this move will cost me more, in fact i'd go for the 200MB plan and save $15/month most months. But, of course, thats only if I stick with AT&T when my contract comes up on 7/11. We'll see.

iPhone dilemma

Buried in my AT&T subscription page (why make it easy to find such a thing?) is the information that my 2 year AT&T contract expires on 7/11/2010.

I wrote in the past about issues with iPhone OS 3.0 on my iPhone 3G and it has been really bad since then. Apple seems to have designed iPhone OS 3.0 for the iPhone 3GS and they have done nothing to help those that didn't upgrade to the 3GS. I never upgraded to the 3GS because of their poor upgrade policy and my 3G iPhone has made me miserable.

There's plenty of news out about Apple's upcoming iPhone 4 release this summer. The big question to me is whether it will be on the AT&T network only, or if Verizon will be added either this summer or a bit later in the fall. Re-upping with AT&T for another 2 years doesn't excite me, especially with their poor network and all the dropped calls during my 45 minute commute on the Mass Turnpike. The news on Verizon support changes daily, but today's news is depressing. So it seems i'll be faced with the choice of iPhone 4 with AT&T OR some other phone on Verizon (current best alternative appears to be the HTC Incredible).

Will the Apple fan leave Apple in disgust of AT&T and Apple's own support of the iPhone? Are the alternatives any better with Verizon restricting features on their network and with the poor desktop integration other vendors have? Stay tuned.

iPad Charging Issues

Really, I don't go looking for these things, but I found another issue with the iPad recently. This looks like some kind of hardware flaw. There are documented stories out there on the net about the iPad being plugged into a USB source and not charging and sure enough I hit that issue. Evidently Apple knows about this problem too and they mention this problem:

“When charging, make sure you’re using the 10W USB power adapter that came with iPad (fastest) or the USB port on a recent Mac.”
They also say that USB hubs may not work:

"iPad may not charge when connected to the USB port on an older Mac, a PC, a keyboard, or to a USB hub.”

I don't know about you, but I have 8 USB things plugged into the MacPro that I was trying to charge the iPad on. Some just aren't a good fit for a hub (USB TV Tuner). If Apple made a device that can't work on a USB Hub well then they made a serious design mistake.

Meanwhile I found a use for the iPad. My wife found it can do Sodoku and the games on it are reasonable. So she's been clocking hours on that. I'm not sure of the economics of a $800 Sodoku device, but at lest its getting used...

The wrong response and a correction

While I was away recently I got a letter from Terminix (pest control) with the text below:

Regardless of what you may think of the economy etc this is the wrong thing to do for your customers. If the times are bad, they're bad for your customers too, don't make it worse for them.

So naturally I called them to cancel my account. I was paying $110 3 times a year with the proposed hike to $114 3 times a year. After a chat about the right way to treat customers i'm now on the $98 3 times a year plan. Yes, rather than making an extra $12 from a customer this year, they managed to anger a customer and have instead lost $36 per year from the customer. Sometimes doing nothing is better.

We can only change bad behaviors like this by making the right decisions as consumers.

iPad for Media

Well from this string of posts you're going to think I hate the iPad, but lets just say i'm calling it as I see it and i'm not blinded by the light of Apple.

On the way out on my vacation I watched a movie (X-Men Wolverine) on the iPad. The screen size and weight are perfect for video on the airplane. But there were a few problems. First, since its a touch device the large screen is littered with fingerprints, smudges etc. Its a pain to clean such a large screen and whole sites and products are springing up discussing this issue. They claim the iPad has a fingerprint resisting oleophobic coating on the screen, but mine is quickly littered with fingerprints and smudges. So when you go to read a book or watch a movie it must first start with a cleaning session. I never had to do that with the old DVD players I carried on the plane or my laptop (whose screen I had no reason to touch). The second, is since Apple chose a glossy glass screen, all light is reflected back at you. On a plane, during daylight hours, this makes it hard to see stuff on the screen. For these two reasons, the iPad is not great as a video device unless you have oil free hands (they have cures for that) and only watch movies in the dark. 

On the way home I wanted to try an eBook. My had had been reading Lee Child's Gone Tomorrow, currently #7 on the NY Times bestseller list and I figured i'd give that a try. I started with Apple's iBook's application and looked in the store. Gone Tomorrow is episode #13 of some character (never read any of the others). iBooks had 4 of the 14 books in that line and Gone Tomorrow was not one of them. Then I went to the Kindle store. They had all 14. With content, its either there or it isn't. The iBook store, missing current bestsellers, is currently a nonstarter. This wasnt the first book i've looked for to find missing there.

Next I read the first 6 chapters on the iPad with the Kindle sample. That went well and was enjoyable enough. But with the smudges (mentioned above), the limited portability of an iPad (I wouldnt dare take it to a beach or have it next to me at the pool while the kid splashes), and the inability to share a good book with a friend I find that eBooks have less value than real books, yet cost more. My Dad had given me his paper copy so after chapter 6 I switched to the "real" book and i'm back on track.

I love gadgets, but they have to be built for a purpose. My experience so far is that the iPad was built with no conceived purpose, but with the hopes that others would figure one out. Thats a sad thing to do to your customers. Build products with a purpose, if you find your customers use it for something different then adapt and do it quickly. 

Traveling with the iPad

Well I made it through a week's vacation without turning on my MacBookPro. That was partially because vacation came at a good point, but also because the iPad filled the gap well enough. In using the iPad more over the last week i've had some additional observations. My main conclusion is that its a great platform that has a lot of promise but most of the promise has yet to be fulfilled. In a year or so perhaps it will really become what it should be.

One thing that shocked me on the iPad when I went looking for things I assumed were there because they're on the iPhone was that they arent there. There's no alarm clock on the iPad and there are no free ones yet that I saw. The iPhone has it, the iPod Touch has it but the iPad doesnt. What was Apple thinking there?

Also, in this highly visual touch device, the iPod app has no Coverflow support. Whats that about? Even the iPod nano has coverflow.

Then originally I had my email (google apps based) setup using the Active Sync approach. I found for email accounts setup this way you cant do anything at all when offline. I switched mail over to IMAP and it seemed to let me do some offline mail etc while I was on the plane. 

For all that Apple has stripped functionality from the iPods and iPhone in delivering the iPad they've delivered little new other than using the larger screen space. In addition they've opted for up selling you on features that make sense for the platform like their iWork products. 

It almost seems like the iPad is an experiment on how big a fan base they have rather than delivering a product that really is well rounded and meets market needs.

So yes, I skipped powering on my MacBookPro and it was a great video device on the plane but I still had to carry my MacBookPro with me because I the iPad isnt a computer, its an oversized, but stripped down, iPod.

iPad/Google Reader Update

After more searching around I found out that you can get Google Reader to work with the iPad although why it doesn't work out of the box I don't know. Here's the link:

http://www.google.com/reader/i

They also updated Gmail for the iPad but because of their constant confusion between Gmail and Google Apps Gmail it only works for Gmail and not for Google Apps.

I'm not a fan of the current Google Reader for iPad interface but it does work and you can see everything etc. That means I can now catch up on news and its a nail in the coffin for the overpriced NetNewsWire for iPad.

MiFi

Now being stuck with a portable but not cell connected device I began to think about the lack of free wifi access everywhere. Especially in airports and the sticks where I live. A friend told me about the MiFi and it sounded like a good idea. I've had an aircard (USB thing that gives you internet access on your computer anywhere you have cell coverage) for years. I pay $60/month and its on Verizon so I get decent coverage and speed. The speed is like DSL speed. Since my contract was up, the day I got the iPad I went to verizon to ask about an upgrade. Because of the contract expiring etc I moved to the Mifi for a whopping $3.00 after the rebate.

The MiFi is great. Now instead of USB connection its wireless and supports up to 5 devices. It came just in time since my company was having serious internet issues with our T1s (turns out that was verizons fault, seems to be justice in that somewhere) and a bunch of the guys jumped on my MiFi while we were in pain.

And now my iPad is on wireless, through a decent carrier, wherever I want it to be. That makes the iPad more useful.

Better yet when the family is stuck at an airport now all 3 of us can jump on the net and surf etc.

MyPad

So if you're reading along here you were probably asking yourself if I went ahead with the plan on the iPad. Well, the short answer is Yes. I'm an iPad owner. Unlike others that pre-ordered and waited impatiently last saturday for FedEx to arrive, I got up around 9am, drove to to the mall with the Apple Store, walked right in and picked it up. Was in the store for all of 2 minutes and had it hours before the pre-order friends I have.

The first experience is amazing. It really is a new device and you are instantly enchanted by it. For me that lasted about 2 hours. After that I started wondering if the thing would really be useful long term of if its another toy. The best way to describe it is a large iPod Touch. Minus most of the applications. And minus the portability, but add in the honking big screen and better battery.

Despite what Apple says, the iPhone apps don't look good/work well on the iPad. At least all my favorites were just supersized versions of the iPhone ones and were ugly. So bad I uninstalled them. They also only worked in vertical iPad orientation from what I can tell (more on orientation later).

There are surprisingly few iPad supporting apps out there despite the long hype. There are even less free ones. There seems to be a current trend to charge for iPad apps where the iPhone ones are free (NetNewsWire) or charge more for the app on the iPad. Some even charge you twice for the app, once for the iPhone version and once for the iPad one. This leads you to even less apps on the iPad. I described it as 2 screens of apps (that are spaced very far apart for some silly reason). One screen of the stuff that is actually useful and runs on the iPad and another because you wanted more stuff and thats the best you could find. 

So whats good?

• Email. I found the vertical orientation of the app to be frustrating with the odd mailbox behavior. The horizontal one is a charm. In general i've found most apps are better looking/work better horizontally. I wonder if thats intended?
• Web. Safari browsing sites etc is really nice
• Big iPod Touch. Nice big pictures, cover art, movies, music you name it. Its a fancy ipod with great graphics and a nice interface

So what isnt?

• Some apps from Apple arent on the iPad. Remember Remote? Stocks? Odd that Apple didnt even port their own apps to their new platform
• A major use case for me was going to be reading/keeping up on my RSS feeds. Well, NetNewsWire is a whopping $10 (way overpriced), but Google reader (mobile or non-mobile) doesnt work on the iPad. You cant scroll/get at stuff in the non-mobile one and the mobile one is tiny. So to me I cant do RSS feeds on the iPad until NetNewsWire gets reasonable (or I get less cheap) or Google fixes things for "the other mobile OS"...
• Once you have a bigger platform you want to do more. That means task switching. Well the iPad doesnt do that any better than the iPhone so you're missing multitasking, multiple windows etc. Shame to have such a nice screen/device with a single threaded interface. Could you imagine sliding windows around, pinch zooming etc? Sigh.
• Many of the apps that are on the iPad are skin-deep in beauty. They look good for the first screen or two but lack any real depth. There's great potential there but a long way to go. Especially for them to be worth money to the masses.
• Apple for some reason tried hard to make some of the apps (Calendar, Contacts) look like a physical calendar/address book. This comes off as cheap and it wastes a good platform. They could have done much better in this area. 
• iTunes has no ability for you to sort your apps by their support for your device. So if you're like me and have 100 apps for your iPhone and want to only install those that work on the iPad on the iPad, you will be doing a lot of grunt work in figuring that out. They did it right on the App Store, but blew it in iTunes.
• Major apps that make sense for the device, like Facebook, haven't been ported. Sure the web page looks great on there and thats a plus and you can make a shortcut on the iPad desktop etc. But still. 
• No camera. Yes we knew it in advance, but a user-facing camera for Skype would have made it an ideal "chat with the parents while on the couch" device. I'm still stuck at a keyboard for my video calls. How lame is that?

So will I invoke my plan to give it to the wife? Well, I asked her. She asked about using Word and PowerPoint. I had to explain there were different apps on the phone. She asked about accessing her files on her iMac. I had to explain there was no synchronization with her iMac but she could port her files to the Apple apps (Pages etc) and then keep them on the (slow) MobileMe. Then she asked about facebook. I gave up. So far the device is failing my "basic user test".

The kid meanwhile wants the new laptop. So I have a nice toy I play with a bit but cant really use much because the things I want to do arent there yet. The apps I use arent ported or are no longer free. Perhaps i'll break down and buy a few. So far the only app I ever bought was OmniFocus for a whopping $20 and i've regretted it ever since since its such a slow piece of junk. Give me more trial/demo apps and then expire them or something. I want to use NetNewsWire before I shell out $10. Especially after how they ruined the iPhone app.

BTW don't get the stand and the case for the iPad. If you put the iPad in the Apple case it wont go in the stand. But yes, Apple will gladly sell you both at the same time without mentioning that. Fortunately they also take back the stand after you find that out :)

So I have an $800 toy (32G version (friend talked me into more room for movies), Applecare (1st gen product and potential to be abused by wife), and case/dock). I hope someday some enterprising developers will make it the product it has the potential to be. It is a game changer, I just wonder if Apple will win the game or just tip people off to how its played?

Multitasking

This article on multitasking, basically texting etc while driving reminded me of a tool I wrote a while back while bored on a long flight. The tool analyzes the sent mailbox and tells me how many were sent from the iPhone versus a mac. This is what it says for my current gig:

Emails Sent: 9,241
iPhone Emails: 703 (7.61%)

I wouldn't want to say where I was when I sent those 700+ emails from the iPhone...

The code:

Keeping up with news

I mentioned recently that I use Google reader to read my RSS feeds. The hard part is keeping up with them all and looking for the interesting items. Google has a nice option to share items. You can subscribe to someone's shared items and, if you have similar tastes, let that other person do some filtering for you. When I run into items I find interesting I tag/share them. That feed is here. I've also added to my blog page (if you read without a RSS reader). I'm not a great filter since i'm intermittent with keeping up on technology news, but feel free to use me as a filter.

MobileMe is almost dead

At one time MobileMe kept my life together and kept all my devices in sync. The main things it did for me that I cared about were Calendars, Bookmarks, Keychains and Contacts. The other stuff I saw as nice to have but not really needed. I don't want the same preferences, email config, mail rules etc on my work computer as my home computer. So why am I getting away from it?

• Bookmarks - with the switch to Chrome, Google provides bookmark sync through your Google account (via Google Docs). It works well and is free.
• Calendars - I wrote a short while ago that I was done with iCal. Google Calendar is better and its web-based so its free and everywhere.
• Keychains - Really what this is about is password management. For that 1Password rules. The 1Password guys have an odd approach to telling you how to keep your stuff in sync (they say to use DropBox and that the MobileMe iDisk stinks) but it works and is secure.
• Contacts -This one isnt perfect. Apple added the support for Address Book to sync with Google contacts a while back. Google doesnt bring over the groups etc yet.  So you can get close but not quite there. Also the whole Google versus Google Apps piece is just plain busted in all sorts of ways. More on that later.  You could work around the mac need for MobileMe by moving your contact information to a DropBox covered directory, but as far as I can tell a good integrated iPhone, multiple mac solution isnt possible yet without MobileMe involved.

So close!

Hello RedBox, goodbye Netflix

I was sick as a dog last weekend and since I wasnt good for much but the couch I decided to watch some movies. Pay-per-view is expensive, regular stuff on TV was junk (even in my drugged state), I had my one NetFlix movie to watch but the wife wanted me to wait to watch it with her so I needed another option. I figured it was a good time to give RedBox a shot finally. I went online, created an account, and found a couple movies and reserved them. A short trip to the local DropBox location (2 miles even where I live out in the sticks) and the machine regurgitated my movies, charged me $2.12 and off I went. While my movie selection was bad, $2.12 for 2 new movies was a good deal. The location was convenient, had what I wanted, and I got the movies for a little over 24 hours.

According to FeedFliks, my average movie cost for NetFlix is $4.12:

148 DVDs returned since September 2000
 You have rated 181 titles*
 Most recent return: 23/Mar/10 i.e. 3 days ago
 Average time you keep DVDs at home: 23 days
 Movies/month: 2.7 by DVD | 0.3 by IW
 Your 1 at-a-time (Unlimited) plan costs $10.99/month
 Your cost: $4.12 per DVD | With IW: $3.66
 89% of FeedFliksers pay less than you per movie
The above stats reflect your activity over the most recent 3 months 

Thats significantly above the $1.06 price from RedBox. Yeah from the stats above, i'm not the ideal NetFlix user. What can I say? I'm a busy guy :)

Whats missing?

• BlueRay - RedBox doesnt offer them. NetFlix charges me extra for them
• RedBox has a terrible website. No queue to "remember" movies to watch, no way of rating them, getting recommendations etc. Over the last 10 years i've rated many movies, but their suggestion algorithm leaves a lot to be desired. They should take a page out of the Music Genome project.

I've mentioned before that I'm a fan of the "watch it when I feel like it" approach of NetFlix, but from the math above I can keep every RedBox movie for at least 3 days and still come out ahead. Between the higher cost, slower delivery time (5 minute run to the RedBox or 2-3 days of snailmail) and the poor/very old selection that comes from Netflix streaming I dont see how NetFlix can survive unless they change significantly.

Goodbye NetFlix, you're dead to me.

Thats it. Im going home

A little while ago I mentioned that Google was taking over my life and thats still true. But i'm not buying into web based applications replacing everything. Over the last couple of weeks I moved to using Google apps for all mail, calendaring, RSS feeds and browser. What won and what didn't and why?

• Calendar - Success. Google calendar works, iCal doesnt except for the most basic (non business) purposes. Wrap it in fluid and you have a new life. DELETE iCal and pretend you were never haunted by it.

• Browser - Success. So far Chrome is faster, more responsive and more extensible. I especially like the idea of removing ads in Chrome -- using googles browser to block google ads, something about that just makes me happy. The only thing i've missed is reasonable 1Password integration. There's something there now but its nasty and incomplete. There are some cool plugins for it that i'm using and i'm sure a ton more:
• Google reader notifier - shows how far behind you are on your RSS reading
• Chromed bird - watches for twitter updates for you
• AdBlock - as mentioned
• Google Voice - notifies you of waiting voicemail
• ClickWeather - temperature at a glance and details at a click

• Google Reader - Partial success. Its fine for now, i'd need real OSX Google Gears or HTML5 support to be a believer for offline access, but the interface is ok and i'm not missing NetNewsWire (which essentially became an offline reader for Google Reader). Any lag from a web app is tolerable because, lets face it, RSS isnt mission critical.

• Mail - Failure. I tried it in a browser. I tried it with MailPlane. I tried it with Fluid. Its an ad-riddled interface covered with text and extra information with not enough control and odd lags as you try to move quickly through your mail. Sure search is nice, but since i'm using Gmail underneath IMAP I can always hop over to a browser if I need better searching. I found myself trying to get Fluid to act like mail - Growl, drag and drop attachments, no ads etc. MailPlane offered some of that (not ad removal) and was not free and so close (and in some ways behind) what you can do with fluid that it wasn't an option. Attaching something and pressing send should be an instant experience so you can move onto processing the next thing while things happen in the background. Until that works with these web based mail apps and works well, count me out. It especially didn't help that we had network slowness/outages during that time but thats also part of the point. I shouldnt have to care.

So i'm back to Apple mail. It fast, its clean and best yet its asynchronous. Sometimes I have no idea what its doing, but I can still get stuff done and in the end thats what these tools are for.

Bluetooth audio

I posted a while ago about issues with Acura's Musiclink and since then i've been on the quest for a better way to connect my iPhone to my 2007 Acura MDX. For the last year or so i've been using a standard audio cable plugged into the aux RCA ports near the back seat with the radio on AUX. That allowed me full control of the iPhone while getting good audio quality over the stereo. Music still paused with incoming calls but other than volume I had no control through the stereo and a cable to deal with. Today, while at the Apple store, I saw a Belkin Blueetooth Music Receiver hanging on the wall. At first I thought it may not work for me because it required A/C but then I remembered that my car has an A/C plug in the center console. So I bought it and stuffed the whole thing in my center console, fed the current audio cable into it with power and now i'm happily bluetooth streaming in my car with my iPhone 3G. 

So far one negative is that each time I get back in the car I have to go to iPhone preferences and specifically tell it to connect to the belkin device. Thats annoying but at least its cable free.

The way not to handle a mistake

So the other day I got an email from our state Representative, Jennifer Callahan and then 3 message recalls:

Callahan, Jennifer - Rep. (HOU) would like to recall the message, "Newsletter".

I wrote back that it seemed like they were having a rough time and wished them a better day. Their response:

Dear Rob:
I am terribly sorry for the messages on Friday.  Unfortunately, a young gentleman working in my office who is developmentally challenged made an error in sending out the original email entitled Newsletter.  I apologize for the inconvenient messages and recall attempts he subsequently made.  He tried to resolve the error on his own before asking for assistance.  You have my deepest apologies on his behalf.  In closing, I hope you are well and thank you for your patience and understanding. --Sincerely, Representative Callahan

Is it me or is blaming someone working for you, who may or may not be "developmentally challenged" the wrong way to handle this? It certainly didn't make me think better of our representative. Perhaps they thought mentioning that they had a "developmentally challenged" person working in their office would raise my opinion? Either way, if you hire people and they work for you, you have to take responsibility for their actions. Thats leadership.

How about:

Dear Rob:
I am terribly sorry for the messages on Friday.  

Sometimes less is more.

Work blog

For those (few!) that follow me ramblings here, I have some posts on our blog at work. You can catch them here: http://www.nasuni.com/news/nasuni-blog/. You'll see a lot of my interests (and pain) carry over from work to life. 

A guy I worked with early in my career said there was no work/life balance, it was all just life. Looking back I have to agree with him. You fit everything into the time you have and do the best with it. Its a constant juggle.